Question 1

Why Buy From Us?

Accepted Answer

We offer authentic, handcrafted products made by skilled Indian artisans, ensuring quality, fair trade, and a deep connection to traditional craft heritage—every purchase supports a sustainable livelihood.

Question 2

Are all your products handmade?

Accepted Answer

Yes! Every product on Hands-on Dastkar is handcrafted by skilled Indian artisans using traditional techniques. Minor variations in color, size, or finish are natural and part of the charm of handmade work.

Question 3

Can I return or exchange a product?

Accepted Answer

Returns are accepted only if the product is damaged or incorrect, and we must be informed within 48 hours of delivery. Please refer to our [Return & Refund Policy] for more details.

Question 4

Can I cancel my order?

Accepted Answer

Orders can be canceled before dispatch only. Once the order has been shipped, it cannot be canceled or changed.

Question 5

Do you customize products?

Accepted Answer

Yes, we offer customization for bulk orders, depending on the quantity and availability. Please note, we do not provide customization for single pieces. Feel free to reach out to us (hod@dastkar.org) with your requirements

Question 6

Do you accept international orders?

Accepted Answer

At the moment, we primarily ship within India.
However, we can arrange international shipping for orders valued above ₹50,000. Please reach out to us at hod@dastkar.org to discuss your requirements, and we’ll be happy to assist you.

Question 7

What are the shipping charges for domestic orders?

Accepted Answer

Shipping charges for domestic orders vary based on your delivery pincode and the delivery partner you choose. You will be able to view the applicable shipping charges at the time of placing your order.

Frequently asked questions